At FutonFactoryOutlet.com, we know our customers are our most valuable asset. So our goal is to make sure you're completely satisfied every time you visit our site. These Help pages should answer most of your questions about shopping with us - and our knowledgeable Customer Care Associates are always standing by to help you with anything else. Happy shopping!

• Contact Us
• Shipping & Delivery
• Tracking your order
• Privacy Guaranteed
• Returns & Exchanges
• 100% Secure Online Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

(48 contiguous states. We regret we cannot ship to APO/FPO, Hawaii, Alaska, or Puerto Rico)

Receive FREE FedEX Ground shipping on all orders!

We have partnered with FedEx to provide you with the best most reliable delivery method available.

Tracking your order

If you would like to check the status of your order, please Email us.

Please include:

• the name under which the order was placed
• Your order number
• the item(s) ordered

We do our best to reply to requests within 24 hours.

100% Secure Online Ordering

When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered before your order is placed and a confirmation email will be sent directly to you within seconds! To keep your information safe and secure, we use a 256-bit High-Encryption SSL and a dedicated IP address to fulfill the requirements for running a highly secure e-commerce environment.

Payment, Pricing & Promotions

We accept all major credit cards. We guarantee the lowest prices on futon furniture. If you find a retailer offering the same products at a lower price, we will beat their prices by 5%. All our prices include free delivery.

Viewing Orders

To view your order login into your account. If you have any questions or need help with your account, please contact us.

Updating Account Information

To update your account information, simply login and edit your account info. If you have any questions or need help with your account, please contact us.